Curated Voices shaping Exceptional Experiences
Explore thought leaders elevating service, culture, innovation, and performance across industries.
Insights that empower leaders across industries
Where Today’s Brightest Minds Converge
The Forum by The Academy convenes top thinkers across industries to elevate the art and science of service. From hospitality to wellness, AI to leadership, we spotlight ideas that help teams deliver consistent excellence. Our mission is to inspire teams, guide leaders, and share the ideas shaping the future of service across every industry.
MEET THE VOICES SHAPING EXCELLENCE
Featured Speakers
A curated community of practitioners, innovators, and leaders elevating service, culture, and performance across industries.
Megan Torrance
SVP, Learning & Development, Forbes Travel Guide
A learning and culture leader who shows teams that excellence is intentional—built through disciplined practice, strategic learning, and everyday accountability.
William Avitia
VP, Learning Products & Services, Forbes Travel Guide
As a dancer-turned-hospitality expert, William Avitia demonstrates how the grace, discipline, and responsiveness of choreography translate into service that feels natural, intentional, and elevated.
Michael Conte
Manager, Learning & Development, Forbes Travel Guide
As a spa specialist with a strategic focus on business performance, Michael brings a deep understanding of today’s wellness landscape—its guest expectations, market pressures, and operational realities.
Stuart W. Greif
Chief Strategy & Innovation Officer, Forbes Travel Guide
Global leader at the intersection of travel, hospitality, customer experience, and technology, bringing more than 30 years of industry experience.
How The Forum Drives Excellence
Explore Speakers by Topic
Discover thought leaders who bring deep expertise across the most relevant themes shaping the future of service and leadership.
Service Excellence
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Service Excellence
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Service Excellence
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Service Excellence
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Service Excellence
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Service Excellence
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Why the Future of Service & Experience Requires New Thinking
Excellence is no longer defined by a single industry. Whether you’re shaping guest experiences, designing brands, leading teams, or building for the future, people expect interactions that feel seamless, intuitive, and distinctly human.
Technology is advancing, expectations are rising, and loyalty is earned through emotional intelligence, thoughtful design, operational clarity, and values-driven leadership.
The Forum convenes practitioners from hospitality, wellness, technology, design, sustainability, and beyond—experts who understand these shifts and help organizations navigate them with clarity, creativity, and impact.
Are You Ready to Inspire Your Team?
Bring the world’s brightest practitioners to your next event, leadership retreat, or company-wide initiative. The Forum delivers tailored sessions that spark ideas and drive measurable impact.